Refund policy

Donations

KNC Care expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions.

If an error is made when making an online donation or if the donor changes their mind, we will honour all requests for refund that are made in writing within 14 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor’s name and the nature of the error.

Requests for refund can be sent by email to enquiries@knc.org.au or write to us at PO Box 107, St Ives NSW 2075. You can also call us on 02 9988 4966.

KNC Care will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however, we are under no obligation to give refunds, and the decision on refunds will be at KNC Care's discretion.

If an amount is adjusted by KNC Care, the original receipt issued for the incorrect amount will become invalid, and a new receipt will be issued for the amount of the adjusted donation.

KNC Care reserves the right to pass any refund transaction charged onto the donor. Refunds will be returned using the original method of payment – if donation has been made by credit card, the refund must be credited to that same credit card.

Should an error be made by KNC Care or our financial institution, a refund of the full amount will be made once we are notified of the error in writing.